Customer Service Agent

Position Summary

The Customer Service Agent (CSA) is responsible for all cargo, computer, and administrative operations of various air carriers. In this position, you are in a customer facing role and act as a representative of the company. Excellent customer service skills are expected which will lead to a positive and lasting image and impression of the company. The work environment is fast paced and may require special attention at times. The position will also require technical skills such as the use of customer specific computer programs. We are looking for someone who is able to start as early as 3:00am. This is a full time position.

Essential Functions:

· Portray a positive company image and engage in professional and friendly communications with all team members and customers

· Have good basic computer skills with Microsoft Windows and Excel

· Must be able to multitask

· Must be organized

· Able to accurately file paperwork

· Other duties as assigned (may include working in other departments under special circumstances)

Minimum Qualifications

· High school diploma or G.E.D. equivalent preferred

· 18 Years of Age

· Authorized to work in US

· Ability to obtain an AOA (Airport Operating Area) badge and other airport requirements

· Ability to regularly and continuously lift up to 50 lbs.

· Valid Driver’s License

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