Propark America is one of the nation’s leading parking companies, providing full and limited service parking solutions for office buildings, retail centers, airports, medical centers, universities, municipal facilities, residential buildings and hotels.
Headquartered in Hartford, Connecticut, with regional offices in Boston, New York, Hartford and San Francisco, Propark operates more than 400 locations in convenient markets across the United States.
Propark America is taking the lead in the rapidly growing parking industry and is expanding in all directions and in order to continue our success and growth, we need the best and the brightest working for our company. We are currently looking for a Senior Account Manager to be based at our Canopy Airport Parking location in Denver, Colorado to help maintain our nationally recognized services and grow the Denver market.
The Off–Airport Senior Account Manager is responsible for the daily management of a complex parking operation, including but not limited to shuttle fleet management, outdoor and indoor self-parking, and valet services. This position delivers company, client, and customer expectations by ensuring the locations within his/her off-airport portfolio are operating in accordance to company policy. It is also responsible for recruiting, scheduling, and managing the performance of the line management and hourly workforce assigned to locations within the assigned area of responsibility. This position is also responsible for new business development in the Denver metro area.
Canopy is no ordinary parking lot – Canopy Airport Parking’s Denver location is a sophisticated, efficient and green parking facility utilizing solar, geothermal and wind power combined with CNG and Biodiesel shuttle buses. Canopy Airport Parking is a Green Garage Certified and is registered with the certification of LEED® Certified Gold.
Essential Job Duties & Responsibilities:
- Direct and manage all frontline associates, including supervisors, shuttle drivers, cashiers, valets, dispatchers, and maintenance personnel on a daily basis.
- Act as primary point of contact for client, and maintain oversight responsibility for positive customer service delivery by entire staff. May be required to successfully resolve customer service issues, complaints, and/or problems.
- Handle all personnel issues and paperwork, and maintain and enforce policies and procedures relative to hiring, performance review and improvement, and termination of staff.
- Prepare of all work schedules for regular and overtime hours to ensure the facility is properly staffed during regular and peak operating periods, reconciles and submit employee payroll reports, and ensure salaries and wages expenses are maintained within budgeted parameters.
- Collect, deposit and report daily revenue on a consolidated basis and reviews cashier reports for accuracy and completeness on a daily basis.
- Ensure the proper completion of all month end reports, as well as required daily and quarterly reports ensuring appropriate activity and/or revenue statistics are accurately reported; and associated files and records are maintained in an organized and appropriate manner.
- Prepare annual budget to ensure that a proper plan for the generation of revenues, allocation of staff and operating expenses are established for the fiscal year.
- Ensure that established operating policies and procedures are properly administered and effectively executed to ensure brand integrity, sound revenue control, equipment maintenance, accurate signage, and operating responsibilities are properly performed.
- Monitor and manage shuttle fleet upkeep, preventative maintenance, and repairs.
- Act as point of contact for damage claims and ensure each incident is dealt with completely.
- Oversee Denver metro are marketing plan for growth.
- Actively pursue and obtain new business for the company in the Denver metro area.
- Coordinate transition of new locations.
Minimum Education & Qualifications
- Minimum of 5 years of management and operational experience in the parking or related industry.
- Bachelor’s degree with a concentration in business preferred.
- Excellent organizational, problem solving, and time management skills.
- Excellent interpersonal skills with client focus, and an ability to work with all staff levels.
- Excellent written and verbal communication skills.
- Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP.
- Experience with revenue control equipment.
- Valid driver’s license and good driving record.
- Background in the parking industry in a supervisory role within a private operation organization strongly desired.
- Experience with scheduling shifts to meet daily operational needs preferred.
- Interest and experience with environmental sustainability initiatives preferred.
- Ability to source new business opportunities for company consideration is desired.
What You Can Be Guaranteed
- Propark provides a collaborative environment that spawns conversation, problem-solving and great ideas. Propark encourages and values creativity at all levels, ensuring great ideas are heard.
- Propark prides itself its ability to promote from within. We always look for talent within our company before opening a position to the public. Over 50% of our management staff started their careers with Propark in an entry-level position.
- Propark salaries are competitive with the market and are based on education, qualifications and previous experience.
- Along with our full benefit package, Propark also provides excellent incentives like phone and car allowances, bonus programs and the crème de la crème: Never having to worry about finding a place to park!