City Park has always taken great pride in offering exceptional customer service to all our customers. All employees must be presentable and well-groomed at all times, and uniforms must be neat and clean. We employ parking attendants at our hotels, parking garages and parking lot facilities. Our Parking Valet Attendants may be asked to do the following:
Duties performed may include briskly walking or running up and down stairs and getting in and out of all types of customer vehicles. Attendant must be able to assist with customer’s luggage.
I. Supervise your Employees
A. Enforce work rules and company policies.
1. Clean uniform, well groomed.
2. Punctuality in attendance and breaks.
3. Inspect Control Tags for damage checks.
B. Train new and existing employees.
1. Help employees understand their job responsibilities.
a) Operation duties such as: stacking, retrieving vehicles, careful
and slow driving, cashiering, claims procedure
b) Inspect Key Tags for guest name and location marking.
c) Customer service, as outlined below.
II. Serve the Customer
A. Provide the best possible service.
1. Greet them warmly.
2. Use the Patron or Guest’s name if known.
3. Help them with their parking needs.
4. Offer receipts.
5. Thank them for staying/visiting the hotel or property and invite them back.
6. Welcome them back next time.
7. Listen to questions and/or complaints; try to resolve their issues.
B. See that the rest of your team serves the customer as you would.
III. Serve the Hotel or Property
A. Cooperate with the hotel staff or property manager on guest service and posting issues.
B. Communicate with hotel staff (M.O.D.) or property manager regarding incidents.
IV. Maintain the Facility
A. Ensure all necessary paperwork and supplies are on hand.
B. Keep the facility (garage cashier booth, driveway) neat and clean at all
times.
1. No newspapers, cups, food, cell phones or pagers allowed in cashier area.
2. Delegate cleaning responsibilities among employees.
C. Keep the lighting, signage and equipment operable and looking good.
D. Ensure safe conditions for all employees and customers.
1. Keep the garage hazard-free.
2. Inform your Facility Manager / Division Manager as soon as possible if assistance is needed.
V. Revenue Control
A. Make sure all cars are ticketed.
B. Make sure all cashiering is performed accurately and in a timely manner.
C. Audit change funds.
D. Enter revenue and ticket counts in on-site log.
E. Ensure that revenue control equipment is operating properly.
F. Make sure Daily Revenue reports and Overnight (Layover) sheets are completed accurately and legibly.
The # of tickets in shift envelope must equal the # entered on the D.R. sheet.
G. Assist the City Park auditor whenever necessary.
VI. Banking
A. Verify deposits and ensure banking is recorded accurately each day with checks and balances on cash drops.
B. Ensure deposits are made in a timely manner.
VII. Claims / Emergencies
A. Responsible for enforcing the guidelines set forth in the Claims Procedure Memo.
B. Handle all emergencies using your best judgment at the time. Advise the hotel or property manager and your assistants afterward.
C. You must carry a pager at all times, even when not scheduled.
VII. Communication / Teamwork
A. Cover shifts of sick calls made during your shift.
B. Inform management team of situations that affect the operation.
C. Write daily shift summary in Log Book. This summary will include but is not limited to:
1. Shift revenue.
2. Issues and concerns involving customers, guests, employees, and the Hotel.
3. Useful information on your shift (changes in forecasts, scheduling, etc.)
All parking valet attendants are expected to drive vehicles with standard and automatic transmissions. They are required to drive safely and perform a vehicle inspection on all vehicles at all times. At times they will be required to load or unload bags or packages into vehicles for guests. Standing for long periods of time is expected.